Whatever happens to your order, you can contact us freely via Emails sent to email@example.com. It will be highly appreciated if you can provide us with any order information for us to check the order details, such as order number, receiver's name and tracking number.
Once we receive your order, we will process it in the same day and send out the item in the second day from Monday to Friday. Saturday's orders will be sent out together with Sunday's orders.
We use FEDEX ground, FEDEX SMARTSPOST, USPS and truck to ship your order according to the size and quantity of the items that you have ordered.
The transit time depends not only on the distance between
your location and our warehouse, but also the efficiency of the carrier. Generally, your order will arrives in 3-5 business days. If you want to know more information, please contact our customer service. We will settle your problem as soon as possible.
Please contact the carrier to see if they have delivered the item to the right place. Meanwhile, please send us your contactable phone number so we are able to claim against the carrier to search for the package. Generally, we will get the search result one week later.
Normally we don’t sell parts individually. If your order
is under warranty, we will send replacement parts to you without any charge as long as we have the parts available. If your order has been over warranty, you can order the parts in the local hardware store or anywhere else.
You may use another credit card to make the payment if you get no luck to pay by your original credit card. You can also use Paypal to place the order if your credit card is not working.
There will be no invoice in your package. If you want to get an invoice, please contact our customer service for a screenshot of your order details
Free Standard Shipping on all items.
We ship to the whole US except Alaska, Guam, Hawaii, Puerto Rico. We don't ship to FPO, APO, and PO Box addresses.
All orders are shipped out via FEDEX or USPS.
The items will be shipped out within 24 hours during working days after we receive your payment, which means our carrier will pick up the items within 24 hours.
The fulfillment of the delivery will take 3 to 5 days affected by the distance and the carrier's operational efficiency. Your patience will be highly appreciated when expecting the items.
When encountering with force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits. Thank you in advance for your understanding. If the item is damaged in transit, please contact us at firstname.lastname@example.org within 3 business days, we will exert great effort to resolve this.
You will receive an automatically generated e-mail including the carrier's information and a tracking number as soon as the item has been dispatched. You can track your item on the carrier's official website.
Or please visit our Track Your Order Page for detailed steps of order tracking.
Please send the cancel request to email@example.com in the same day that the order is placed. We will cancel it for you freely. If the order has already been shipped out, you have to pay recall cost to stop the delivery if you still want to cancel the order.
If the item has any quality issue, you can contact us to return the item back for a full refund. If you do not want to keep the item without any quality problem, you have to pay for the shipping cost to return it back for a refund. The shipping cost is for sending the item out and sending it back.
Please send the photos of the damaged item to
firstname.lastname@example.org with any valid order information. Our
customer service will respond to you within 24 hours and
help you solve problems.
All of our items come with a 3-month warranty from the date when the items are bought. We will cover any cost occurred due to item quality issue.