AINFOX
Replacement & Shipping
Please do not buy it before contacting customer service,Thank you.
MEET AINFOX
AINFOX's founder Jason Jiang is a tech and media conglomerate with over 15 years in innovative, technologically advanced cross-border e-commerce experience. AINFOX as a brand can be summarized by 3 key defining features.
VALUE
AINFOX is constantly finding new ways to reinvent itself year over year to provide consistent value to it's dedicated customers with products that enrich their daily lives. AINFOX's commitment to making sure very single product created by the AINFOX provides life-time value to it's customer is what makes it so special. Value and thinking about what consumers need and want in their daily lives is what drive's AINFOX innovation and product creation process. Before any product design is created or idea is launched in to action, AINFOX considers every angle from the consumers perspective. Value over profit is what has made AINFOX what it is today.
QUALITY
After considering what value AINFOX's product line can provide consumer the next logical step in our process is making sure that every single aspect of our product is constructed, engineered and designed with the highest possible quality in mind. This is an expensive, time-consuming and strenuous process but this dedication to product quality and end-product for the consumers is what has built us a reputation as one of the leading cross-border brands in the world. There are no corners cut, no price too expensive and nothing more important to us then making the AINFOX product in your hands today is of the highest possible quality.
INNOVATION
Every AINFOX product is always in a consistent design phase, the AINFOX product you know and love now and you see on the site and in your home will be different 3 months, 1 year and 5 years from now. The smallest detail is accounted for, we think of every possible way to make your product experience just that 1% better. That 1% improvement in our products means that you are that much happier with us. This dedication to INNOVATION is what drives us, we want to make sure that you know we are ALWAYS looking to improve for YOU. Constantly innovating, recreating, and thinking about new ways to make your experience with us better is what drives us.
Orders
How do I contact you in regard to my order?
Whatever happens to your order, you can contact us freely via Emails sent to service@ainfox.com. It will be highly appreciated if you can provide us with any order information for us to check the order details, such as order number, receiver's name and tracking number.
When will my order be shipped out?
Once we receive your order, we will process it in the same day and send out the item in the second day from Monday to Friday. Saturday's orders will be sent out together with Sunday's orders.
What shipping methods do you offer?
We use FEDEX ground, FEDEX SMARTSPOST, USPS and truck to ship your order according to the size and quantity of the items that you have ordered.
What is the estimated delivery time?
The transit time depends not only on the distance between
your location and our warehouse, but also the efficiency of the carrier. Generally, your order will arrives in 3-5 business days. If you want to know more information, please contact our customer service. We will settle your problem as soon as possible.
Shipping
How much is shipping?
Free Standard Shipping on all items.
Where do you ship to?
All orders are shipped out via FEDEX or USPS.
The items will be shipped out within 24 hours during working days after we receive your payment, which means our carrier will pick up the items within 24 hours.
The fulfillment of the delivery will take 3 to 5 days affected by the distance and the carrier's operational efficiency. Your patience will be highly appreciated when expecting the items.
When encountering with force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits. Thank you in advance for your understanding. If the item is damaged in transit, please contact us at service@ainfox.com within 3 business days, we will exert great effort to resolve this.
You will receive an automatically generated e-mail including the carrier's information and a tracking number as soon as the item has been dispatched. You can track your item on the carrier's official website.
Or please visit our Track Your Order Page for detailed steps of order tracking.
Returns
How do I cancel my order?
Please send the cancel request to service@ainfox.com in the same day that the order is placed. We will cancel it for you freely. If the order has already been shipped out, you have to pay recall cost to stop the delivery if you still want to cancel the order.
All of our items come with a 3-month warranty from the date when the items are bought. We will cover any cost occurred due to item quality issue.
